When do I receive payment?
When you see that an invoice has been paid, or partly paid, we will forward the payment on the same day. The payment normally matches the invoice the same d...
Tis, 10 Maj, 2016 at 3:26 PM
My customer has paid too much
If you customer has overpaid the invoice or double paid the same invoice, then the overpayment is noted as such in Billogram. We correct the overpayment and...
Tors, 24 aug., 2017 at 9:29 AM
My customer paid an insufficient amount for the invoice
If your customer pays an insufficient amount for the invoice, the invoice is flagged as partially paid. You may then pursue the remaining debt from you cust...
Tis, 21 juli, 2015 at 11:22 AM
My customer says they have paid but it does not show in Billogram
If an invoice is marked as unpaid in Billogram but your customer claims they have paid it, the customer may have made the payment using the wrong bankgiro o...
Tis, 21 juli, 2015 at 11:23 AM
Incorrect payment to Billogram
If you or a customer has made an incorrect payment or used the wrong OCR number when making a payment to Billogram, you need to contact
Tis, 21 juli, 2015 at 11:24 AM
I have received payment outside of Billogram
If your customer has paid you directly to your bank account and not via Billogram you can mark the invoice as "Paid in cash".  Payments for invo...
Tis, 21 juli, 2015 at 11:25 AM
Payment of invoices sent outside of Sweden
If you send an invoice to a recipient outside of Sweden, they will pay directly to your bank via the IBAN and BIC numbers you have provided in your settings...
Tis, 21 juli, 2015 at 11:28 AM
I have received a payment check but I don't know what it refers to
If an overpayment or payment of a credited invoice has occurred, the excess amount will be returned to the sender via a check issued by Bankgirocentralen. A...
Tis, 21 juli, 2015 at 11:35 AM
I have received an expired notice of payment
If you have missed cashing a payment check we can issue a new one for you. If you want the payment check to be sent to the same address, e-mail the informat...
Tis, 21 juli, 2015 at 11:39 AM
Billogram's client funds account
One of the greatest advantages of our services is eliminating customers’ need to manually check off each payment. Billogram automatically matches the paymen...
Mån, 16 nov., 2015 at 9:26 AM